Customer Service and Support Purcell recognizes that service is an important factor in attracting and retaining customers, and has turned to technology to help improve their clients’ experience while aiming to increase efficiency and minimize costs.
Customer Relationship Management (CRM) CRM database software is used to organize, automate, and synchronize business processesâ€”principally sales activities, but also those for marketing, customer service, and technical support.
Purchasing and Supply Chain Management
Purcell's global market knowledge, supply network and international reach, ensures our success in the purchasing commodities -- at competitive prices.
- Supplier management and relationship development
- Strategic joint buying arrangements
- Value-adding customer solutions such as specialized packaging, labels, specifications and private label products
- Timely and accurate, market and price Information
Logistics and Warehousing Accurate, and on time delivery solutions include inventory management, purchasing, transportation, warehousing, consultation and the organizing and planning of these activities by our sales and support team members, inside and outside of the company.
Customer Base We supply a constantly growing and adapting base of buyers who expect professional, comprehensive customer support from their suppliers - and we do better.
Trade Credit Services Trade credit is a critical source of capital for a majority of all businesses and is the largest use of capital for a majority of business to business (B2B) in the US. Purcell offers a variety of short term credit services to help expand your market and customer base.
Claims Support Claims for discrepancy or defective goods are governed by the terms and conditions embodied in the Specifications and Trading Rules for the Importation into North America by the Association of Food Industries.